Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Admin@candybarn.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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All orders are dispatched within one working day.
Express Delivery Option Available Also.
Excellent Customer Service
Got an issue or a query? Don’t hesitate to contact us at Admin@candybarn.co.uk
We aim to respond on the same working day.
Your payment information is processed securely and is not stored, nor do we have acess to it. All Major Cards, PayPal, Apple Pay and Google Pay are accpeted.